Returns & Refunds
If you are not satisfied with your order, you may exercise the right of withdrawal within 30 days from the date you receive the consignment.
The products must be returned undamaged.
Returns are not applicable on personalised products due to the bespoke nature of the item. If you have any queries regarding this please email email@example.com
Ship the products to be returned to:
Via Flaminia Conca, 35/A
47923 Rimini (RN)
The shipping cost of the return must be paid by the customer. The responsibility of the package delivery is held upon the customer.
What do I do if my items are faulty?
If your product is faulty or damaged please email firstname.lastname@example.org with your order number and photos of the damages occurring.
I am not satisfied with my product, what do I do?
If you are dissatisfied with your product please contact our customer care team on email@example.com advising us of the problems you are having. Please also include a photo of your product and we will endeavour to resolve this as soon as we can.