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Returns, Refunds & Exchanges Policy

 

Returns:
Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or an exchange.
Customized products cannot be returned, as they are unique and made exclusively for each customer.
To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original
packaging.
Please ship the products to be returned to the following address:

Coverlab
Via Mantova, 91/A
43122 Parma (PR)
Italy

In certain situations, partial refunds may be granted (if applicable):

  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
  • Any item returned more than 30 days after delivery.


When returning a product, you must include the order number or invoice.
Without this information, we will not be able to identify your order and process the return.
If the reason for the return is that one of the products arrived damaged, please contact us immediately.
We will proceed either with replacing the product or providing you with store credit to use on our website.
We strongly recommend using a trackable shipping service for returns:
Coverlab is not responsible for returns that are not delivered and for which no proof of delivery is available.


Refunds:
Once we have received and inspected your return, we will send you an email to notify you that we have received your returned item.
We will also inform you whether your refund has been approved or rejected.
If approved, your refund will be processed and a credit will automatically be applied to your original method of payment, within a certain number of days.


Late or Missing Refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your bank, as there is often a processing time before a refund is officially posted.
If you have done all of this and still have not received your refund, please contact us at support@coverlab.com, making sure to specify your order number.

Exchanges:
We only replace items if they are defective or damaged.
If you need to exchange it for the same item, please email us at support@coverlab.com. Return shipping costs are the responsibility of the customer. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning an item valued over €50, we recommend using a trackable shipping service or purchasing shipping insurance.We cannot guarantee that we will receive your returned item.


Customs Duties and Taxes:
Before placing any international order, we recommend checking any restrictions and taxes imposed by your local customs office.
All customs duties and taxes must be paid by the customer.

EU Right of Withdrawal (Art. 52 ss. Italian Consumer Code — Directive 2011/83/EU)

If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the goods, without giving any reason. Our voluntary 30-day return policy above gives you even more time and is in addition to this legal right.

Exception — personalized products: under Art. 16(c) of Directive 2011/83/EU (Art. 59 Italian Consumer Code), the right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalized (e.g. cases with your initials, names, custom graphics or photos).

How to exercise it: send an unequivocal statement (e.g. by email to support@coverlab.com) before the 14-day period expires. You may use the model form below, but it is not mandatory. Return the goods within 14 days of your notice; direct return shipping costs are borne by you.

Refund: we will reimburse all payments received, including standard delivery costs, within 14 days of being informed of your decision (we may withhold the refund until we receive the goods or proof of shipment), using the same payment method you used.

Model withdrawal form (complete and return only if you wish to withdraw):

To: Coverlab S.r.l., Via Mantova 91/A, 43122 Parma (PR), Italy — support@coverlab.com
I hereby give notice that I withdraw from my contract of sale of the following goods: […]
Ordered on [date] / received on [date]
Name and address of consumer: […]
Signature (only if this form is notified on paper) — Date

Legal Guarantee of Conformity

All products are covered by the 2-year legal guarantee of conformity under EU law (Arts. 128–135 Italian Consumer Code). If a product is defective or not as described, contact support@coverlab.com: you are entitled to repair, replacement or — where applicable — a price reduction or refund, at no cost to you.